How to use this
Scroll through. Each thing has a number. When something needs your answer, tap Reply about #N and send a voice note — talking is quicker than typing, and the number tells us what you are talking about. You do not have to do it all at once.
2 of 60 answered — 58 still need you.
The site itself
The pages as they look now, and the questions that go with them.
The bar at the top of every page
Ablack bar, white writing
Bwhite bar, black writing
You asked for it to stay put when you scroll, and for more contrast than the old cream bar. It does both now. A is black with white writing. B is white with black writing. The flower is orange in both.
Which do you prefer — A or B?
Reply in our WhatsApp chat — just say #1.
The picture on the front page
Athe photo the site uses today
Banother option from your folder
Canother option from your folder
The writing now sits in a band above the picture instead of on top of it, so it is easy to read. A is the photo we use today. B and C are other options from your folder.
Is A the right photo, or would you rather have B or C? If you have a better one, send it over.
Reply in our WhatsApp chat — just say #2.
The five facts under the picture
These read: 3 Apartment Blocks · 37 Rooms · Pool & Restaurant · 50m from Beach · Family-run. The last one used to say British-owned, which we have taken off everywhere.
Is “Family-run” the right fifth fact, or should it say something else — the pool, the restaurant, how long you have been open?
Reply in our WhatsApp chat — just say #3.
How many rooms in each block
The site used to say Block 1 had 14 rooms and Block 2 had 10. Counting the rooms actually listed on each block page gives Block 1 = 12, Block 2 = 12, Block 3 = 13. The site now says that, and 37 in total instead of 42.
Are 12, 12 and 13 right?
Reply in our WhatsApp chat — just say #4.
Some room numbers are missing
Rooms 7, 8, 9, 13, 14, 15, 16 and 26A are not listed anywhere on the site. If they exist, that would take the total close to the 42 the site used to claim.
Do those rooms exist? If they do, which block are they in?
Reply in our WhatsApp chat — just say #5.
The welcome words — how long have you been open?
This used to say “for over a decade”. Nobody could tell us where that came from, so it now says “for many years”.
What year did Luigi’s open? We would rather say the real number.
Reply in our WhatsApp chat — just say #7.
The reviews on the front page
These four are made up, and they are labelled as samples so nobody is misled. Real ones would do far more work than these.
Can you send four or five real comments from guests, with their first name and town, and their permission to use them?
Reply in our WhatsApp chat — just say #8.
Food and opening times on the front page
It says Italian, British and Thai, breakfast and lunch 8am–4pm, dinner 6pm–11.30pm. We could not confirm any of it, so it is labelled as a sample.
Are the three cuisines and both sets of times still right?
Reply in our WhatsApp chat — just say #9.
Your name on the booking button, and which town
The footer of every page says “Message Julie on WhatsApp”. We kept your name there deliberately — it is friendlier — but everything else now says “we” rather than “I”. Separately, the site says Kololi throughout, while your tourism brochure says Kotu.
Keep your name on that button? And is it Kololi or Kotu?
Reply in our WhatsApp chat — just say #10.
Things to do, on the front page
Bird watching, river trips and cultural visits. We removed the line “expert guides available from the complex” because we could not confirm it.
Do you arrange guides or trips for guests? If so, we will put it back properly.
Reply in our WhatsApp chat — just say #11.
Our Story — now told by both of you
Rewritten as “we” and signed Julie & Luigi. We also took out a few things nobody could stand behind: that guests had been coming seven, eight and nine years running, that you had never spent a penny on advertising, and two named guests (Margaret and Graham) who appear to have been invented.
Read it once. What is wrong, and what would you add? Even a voice note of how you would tell it would be perfect.
Reply in our WhatsApp chat — just say #12.
The blog
There are ten articles. They are decent, but they were written for you rather than by you, so every one is labelled as a sample.
Do you want a blog at all? If yes, we would rather run a few real stories from the complex than ten general ones.
Reply in our WhatsApp chat — just say #13.
The restaurant page
Photos, opening times, and a description of the kitchen.
The “Book a Table via WhatsApp” button used to point at the restaurant number, +220 710 2102. Nothing told us that number is on WhatsApp, so it now goes to reception like every other WhatsApp button on the site.
Anything here that is out of date? Is +220 710 2102 on WhatsApp — should table bookings go there instead? And a daytime photo of the terrace with food on the table would lift this page more than anything else.
Reply in our WhatsApp chat — just say #14.
The menu and its prices
Every dish and every price here is invented, and labelled as a sample.
Can you send a photo of the actual menu? A phone snap of the printed one is perfect — we will type it up.
Reply in our WhatsApp chat — just say #15.
The photo gallery
Rebuilt this week. 44 photographs, all from the folder you sent, sorted into the pool, the restaurant, the gardens, the entrance, the animals, the cat café, the beach, Anna’s, and one section for the rest. They are sorted by what you called the files — nothing is placed by us guessing what a picture shows. Clicking one opens it full size.
Any photo in here you would rather we did not use? Is anything in the wrong section? And is anything missing that guests always ask about — a video, for instance? We have no films of the complex at all.
Reply in our WhatsApp chat — just say #16.
The reviews page
Same as item 8 — all samples, all labelled. The TripAdvisor button is hidden until we have a real link.
Do you have a TripAdvisor or Google page we should link to?
Reply in our WhatsApp chat — just say #17.
Your contact details
Reception +220 990 8218, Restaurant +220 710 2102, email info@luigis.gm. WhatsApp goes to +220 990 8218 from every page.
Are all three right, and is that the WhatsApp number you want guests using? Is the email address one you actually read?
Reply in our WhatsApp chat — just say #18.
The area guide pages
Bird watching, excursions and cultural sites, each with its own page.
Anything in here you would not send a guest to?
Reply in our WhatsApp chat — just say #19.
Enquiring about a stay — the booking page, rebuilt
This page used to offer a “Studio, One-Bedroom and Two-Bedroom” in “Block A, B and C” at £35, £50 and £70 — none of which exist — and a Proceed to Payment button under “Secure payment via Stripe”, which did nothing but send an email. It also promised an answer “within 24 hours” and listed booking terms nobody had confirmed with you.
It is now an enquiry page and says so. A guest picks their dates, how many are coming and a room if they have a preference, and it arrives with you on WhatsApp as one line. Nothing is charged and nothing is stored. The same form sits under the room cards on each block page, and every room’s Enquire button fills its own number in for them.
Is that how you want enquiries to reach you — WhatsApp, with email as the fallback? And are the four steps right?
Reply in our WhatsApp chat — just say #57.
1 already sorted
The article about British-run hotels
Retired 17 Aug: the article is off the blog and out of the menus. Nothing links to it any more.
You told us to drop “British-owned”, and one whole article was built around it. We have taken it off the site.
Nothing needed — just so you know it has gone.
The map
The map of the complex
The map on its own, bigger:
The old map was drawn from imagination and was not the right shape. This one is built on your own aerial photo, with the buildings outlined. We have labelled Block 3 at the back as garden view, no pool view, exactly as you said. Block 1 and Block 2 have a “?” because we are guessing which building is which, and two buildings we could not name at all.
Which building is Block 1 and which is Block 2? And what are the two buildings marked “?”? Marking up a photo with your finger and sending it back would be ideal.
Reply in our WhatsApp chat — just say #20.
Block 1 — room by room
One card per room, exactly as a guest sees it.
Room 1 · Block 1 — Single Room · First floor · Shared balcony
The photos on this room, lettered:
Currently described as: “A comfortable single room on the first floor of Block 1, with access to a shared balcony. Perfect for solo travellers wanting a well-priced base in Kololi.”
4 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #21 (Room 1).
Room 2 · Block 1 — Economy Double · First floor · Shared balcony
The photos on this room, lettered:
Currently described as: “A great-value double room on the first floor with access to a shared balcony. Double bed, air conditioning, and all the essentials for a relaxing Gambian holiday.”
2 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? We only have 2 photo(s) of this room — could someone send 3–4 more (room, bed, bathroom, view)? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #22 (Room 2).
Room 3 · Block 1 — Standard Double · First floor · Shared balcony
The photos on this room, lettered:
Currently described as: “A well-appointed standard double room on the first floor. Spacious enough for couples, with shared balcony access and all standard amenities included.”
3 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #23 (Room 3).
Room 4 · Block 1 — Junior Suite · First floor · Shared + private balcony
The photos on this room, lettered:
Currently described as: “A generous junior suite with both shared and private balcony areas. Features a separate sitting area, making it ideal for those wanting a little extra space and comfort.”
6 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #24 (Room 4).
Room 5 · Block 1 — Standard Double · First floor · Shared balcony
The photos on this room, lettered:
Currently described as: “Another comfortable standard double in Block 1, with shared balcony access. Well-furnished and equipped with everything you need for a pleasant stay.”
2 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? We only have 2 photo(s) of this room — could someone send 3–4 more (room, bed, bathroom, view)? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #25 (Room 5).
Room 6 · Block 1 — Family Room · First floor · Shared balcony
The photos on this room, lettered:
Currently described as: “A spacious family room on the first floor, with enough space for parents and children. Shared balcony and all standard amenities make this a popular choice for families visiting The Gambia.”
3 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #26 (Room 6).
Room 10 · Block 1 — 1-Bed Deluxe SC Apartment · First floor · Private balcony
The photos on this room, lettered:
Currently described as: “A deluxe one-bedroom self-catering apartment with its own private balcony. Features a separate lounge and fully equipped kitchen with fridge/freezer, cooker, and microwave. Ideal for longer stays.”
8 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #27 (Room 10).
Room 11 · Block 1 — Deluxe Double · First floor · Private balcony
The photos on this room, lettered:
Currently described as: “An upgraded double room with premium furnishings and your own private balcony. A step up from the standard double, with extra space and finer finishing touches throughout.”
1 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? We only have 1 photo(s) of this room — could someone send 3–4 more (room, bed, bathroom, view)? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #28 (Room 11).
Room 12 · Block 1 — Deluxe Suite · First floor · Private balcony
The photos on this room, lettered:
Currently described as: “One of our finest suite rooms in Block 1, featuring a generous layout with a private balcony. Beautifully furnished with premium touches, perfect for a special holiday or anniversary trip.”
7 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #29 (Room 12).
Room 17 · Block 1 — Standard 1-Bed SC Apartment · First floor · Overlooking pool
The photos on this room, lettered:
Currently described as: “A one-bedroom self-catering apartment with views directly over the swimming pool. Separate lounge, full kitchen, and a prime position in Block 1. Watch the sun set over the pool from your own living space.”
7 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #30 (Room 17).
Room 18 · Block 1 — 1-Bed Deluxe SC Apartment · First floor · Overlooking pool
The photos on this room, lettered:
Currently described as: “A deluxe one-bedroom apartment enjoying superb views over the swimming pool. Upgraded furnishings, separate lounge, and a fully equipped kitchen make this one of the most popular apartments in the complex.”
5 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #31 (Room 18).
Room 19 · Block 1 — 2-Bed SC Apartment · Ground floor · Overlooking pool
The photos on this room, lettered:
Currently described as: “Our largest apartment in Block 1, with two bedrooms, a spacious lounge, and a full kitchen. Ground floor location with direct pool views makes this ideal for families or groups of friends travelling together.”
13 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #32 (Room 19).
Block 2 — room by room
Room 20 · Block 2 — 1-Bed Deluxe SC Apartment · Ground floor · Village garden view · Extra pool door
The photos on this room, lettered:
Currently described as: “A ground-floor deluxe apartment with a unique advantage: its own extra door leading directly to the pool area. Enjoy tranquil village garden views from your lounge, and be just steps from a swim. Full kitchen and separate lounge included.”
7 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #33 (Room 20).
Rooms 21A / 22A · Block 2 — Standard 1-Bed SC Apartment · Ground floor · Facing pool
The photos on this room, lettered:
Currently described as: “Two standard one-bedroom self-catering apartments on the ground floor, both facing the swimming pool. Each has its own lounge and kitchen, offering a comfortable base for couples or solo travellers who prefer to self-cater.”
4 photo(s) are now on the site. A is the one shown first.
This card covers 21A and 22A, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 21A and 22A really the same, or should they be listed separately? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #34 (Rooms 21A / 22A).
Rooms 21B / 22B · Block 2 — Standard Room · Ground floor · Facing village garden
The photos on this room, lettered:
Currently described as: “Two standard rooms on the ground floor, looking out over the peaceful village garden. A quiet, affordable option away from the busier pool side, with all standard amenities included.”
1 photo(s) are now on the site. A is the one shown first.
This card covers 21B and 22B, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 21B and 22B really the same, or should they be listed separately? We only have 1 photo(s) of this room — could someone send 3–4 more (room, bed, bathroom, view)? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #35 (Rooms 21B / 22B).
Room 23 · Block 2 — 2-Bed SC Apartment · First floor · Facing pool
The photos on this room, lettered:
Currently described as: “A spacious two-bedroom self-catering apartment on the first floor with views over the pool. Two separate bedrooms, a living area, and a full kitchen make this perfect for families or groups wanting space and independence.”
8 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #36 (Room 23).
Rooms 24 / 25 · Block 2 — 1-Bed Deluxe SC Apartment · First floor · Facing pool
The photos on this room, lettered:
Currently described as: “Two deluxe one-bedroom apartments on the first floor, both enjoying views over the pool. Upgraded furnishings, a separate lounge, and a fully equipped kitchen. Among the most sought-after apartments in Block 2.”
6 photo(s) are now on the site. A is the one shown first.
This card covers 24 and 25, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 24 and 25 really the same, or should they be listed separately? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #37 (Rooms 24 / 25).
Room 26B · Block 2 — Standard Room · Block 2
The photos on this room, lettered:
Currently described as: “A comfortable standard room in Block 2 with all the amenities you need for a relaxing stay. Air conditioned, WiFi, and well-furnished throughout.”
3 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #38 (Room 26B).
Rooms 27 / 28 · Block 2 — Deluxe Double · Ground floor · Facing pool
The photos on this room, lettered:
Currently described as: “Two deluxe double rooms on the ground floor, facing the pool. Step outside and you are right by the water. Premium furnishings and a generous layout make these rooms popular with couples.”
1 photo(s) are now on the site. A is the one shown first.
This card covers 27 and 28, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 27 and 28 really the same, or should they be listed separately? We only have 1 photo(s) of this room — could someone send 3–4 more (room, bed, bathroom, view)? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #39 (Rooms 27 / 28).
Room 29 · Block 2 — Deluxe Single · Ground floor · Facing village garden
The photos on this room, lettered:
Currently described as: “A deluxe single room on the ground floor with views over the village garden. More spacious than a standard single, with upgraded furnishings and a peaceful outlook. Ideal for solo travellers wanting a quiet corner of the complex.”
3 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #40 (Room 29).
Block 3 — room by room
Room 30 · Block 3 — Deluxe Suite · Block 3
The photos on this room, lettered:
Currently described as: “A beautifully appointed deluxe suite in Block 3. Generous in size with premium furnishings, this is one of the finest rooms in the complex. Perfect for guests celebrating a special occasion or simply wanting the best.”
6 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #41 (Room 30).
Rooms 31 / 32 / 33 · Block 3 — Deluxe SC Apartments · Ground floor · Village garden view
The photos on this room, lettered:
Currently described as: “Three deluxe self-catering apartments on the ground floor, all enjoying peaceful views over the village garden. Each apartment has a separate lounge, full kitchen, and a relaxed feel. Step outside and you are surrounded by greenery.”
4 photo(s) are now on the site. A is the one shown first.
This card covers 31 and 32 and 33, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 31 and 32 and 33 really the same, or should they be listed separately? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #42 (Rooms 31 / 32 / 33).
Room 34 · Block 3 — Room 34 · Block 3 · Details to be confirmed
The photos on this room, lettered:
Currently described as: “Room details and pricing for Room 34 are being finalised. Please contact reception for the latest information on this room's type and availability.”
2 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? We only have 2 photo(s) of this room — could someone send 3–4 more (room, bed, bathroom, view)? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #43 (Room 34).
Rooms 35 / 36 · Block 3 — Deluxe SC Apartments · First floor · Village garden view
The photos on this room, lettered:
Currently described as: “Two deluxe self-catering apartments on the first floor with elevated views over the village garden. A separate lounge, full kitchen, and upgraded furnishings make these a comfortable choice for longer stays in The Gambia.”
9 photo(s) are now on the site. A is the one shown first.
This card covers 35 and 36, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 35 and 36 really the same, or should they be listed separately? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #44 (Rooms 35 / 36).
Room 37 · Block 3 — Studio Room · First floor · No balcony
The photos on this room, lettered:
Currently described as: “A first-floor studio room, compact but well-designed with all standard amenities. While this room does not have a balcony, it offers a quiet position within Block 3 and good value for money.”
4 photo(s) are now on the site. A is the one shown first.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #45 (Room 37).
Room 39 · Block 3 — Studio Room · First floor · Small balcony
Currently described as: “A first-floor studio room with a small balcony, giving you outdoor space to enjoy the warm Gambian evenings. Well-equipped with all standard amenities and nicely positioned within Block 3.”
We have no photograph of this room at all — it still shows a “photo coming soon” card.
Could someone send 3–4 photos of it (room, bed, bathroom, view or balcony)? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #46 (Room 39).
Rooms 38 / 40 · Block 3 — 1-Bed Executive SC Apartments · First floor · Courtyard view
The photos on this room, lettered:
Currently described as: “Two executive one-bedroom self-catering apartments on the first floor, overlooking the quiet inner courtyard. Our highest-specification one-bedroom apartments, with premium finishes throughout, a separate lounge, and a fully equipped kitchen.”
11 photo(s) are now on the site. A is the one shown first.
This card covers 38 and 40, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 38 and 40 really the same, or should they be listed separately? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #47 (Rooms 38 / 40).
Rooms 41 / 42 · Block 3 — Deluxe SC Apartments · Ground floor · Quiet courtyard
The photos on this room, lettered:
Currently described as: “Two deluxe self-catering apartments on the ground floor, set around the quiet courtyard. Peaceful and private, these apartments are favoured by guests seeking a calm retreat. Full kitchen, separate lounge, and easy ground-floor access.”
17 photo(s) are now on the site. A is the one shown first.
This card covers 41 and 42, but the photos we have are from just one of them.
Is A the right photo to lead with, or is another letter better? Is any photo here not this room? Are 41 and 42 really the same, or should they be listed separately? And is the description right — the view, the floor, whether it is quiet or lively?
Reply in our WhatsApp chat — just say #48 (Rooms 41 / 42).
Things we need from you
No screenshots for these — they are the things that are holding the site back.
Photographs of the rooms
Mostly solved. We found your photo folder and put 147 photographs onto 27 of the 28 room cards. Six rooms have only one or two — 2, 5, 11, 21B/22B, 27/28 and 34 — and Room 39 has none at all.
Could someone walk round with a phone and take 3–4 of Room 39, and a couple more of 2, 5, 11, 21B, 27 and 34? Landscape, curtains open, lights on.
Reply in our WhatsApp chat — just say #D1.
The original logo file
We can now show the flower in orange, but we are working from a small 294×106 picture. Anything bigger goes blurry.
Do you have the original logo file from whoever designed it? Any file ending .ai, .eps, .svg or .pdf.
Reply in our WhatsApp chat — just say #D2.
Real guest reviews
Every review on the site is written by us and labelled as a sample.
Four or five real ones, with first name, town, and their permission.
Reply in our WhatsApp chat — just say #D3.
Real room prices
Every price on the site is invented and labelled as a sample.
What does each room actually cost per night, and does it change by season?
Reply in our WhatsApp chat — just say #D4.
Is this list of rooms right?
This is every room the site currently lists, with its type, floor and view. It is the backbone of the whole accommodation section.
Mark anything that is wrong — wrong type, wrong floor, wrong view, or a room that should not be there.
Reply in our WhatsApp chat — just say #D6.
Email address, and which town
The site uses info@luigis.gm, and says Kololi throughout. Your tourism brochure says Kotu. Search engines care which one we use.
Is that email address real and read by someone? And is it Kololi or Kotu?
Reply in our WhatsApp chat — just say #D7.
Taking payment online
Guests can now enquire properly — see item 57. They still cannot pay, and the site says nothing about cards or online payment anywhere. The space for it is built and switched off.
Do you want to take deposits online? If you do, we need a Stripe account in your name — Rhod will walk you through it.
Reply in our WhatsApp chat — just say #D8.
How quickly do you usually reply to enquiries?
The booking page used to promise an answer “within 24 hours”. Nobody could tell us where that came from, so it now just says we come back to you personally. If we can say something truer, guests trust it more.
What is honest — same day? Within a day or two? Or would you rather we promise nothing?
Reply in our WhatsApp chat — just say #D9.
Your real booking terms
The booking page listed a 20% deposit, the balance due 6 weeks before arrival, check-in from 2pm and out by noon, airport transfers at about £20 a head, and a cancellation policy. Not one of those had come from you, so all of it has been taken off rather than left there as a promise we cannot keep.
What are the real ones? Deposit, when the balance is due, check-in and check-out times, transfers, and what happens if someone cancels.
Reply in our WhatsApp chat — just say #D10.
Preno — showing availability on the site
You mentioned Preno. If it can show a calendar on the website, the page is ready for it: there is a hidden “Check availability” section that appears the moment we have the code. Until then nothing on the site suggests we can show live availability.
In your Preno settings there is usually an “embed” or “website widget” code. Could you copy that over? Screenshot is fine.
Reply in our WhatsApp chat — just say #D11.
1 already sorted
The site currently shows two different price lists
Half settled this week. The “Block A / B / C” list is gone — it described a property that does not exist. Only the per-room prices on the block pages remain, still labelled as samples until D4.
The booking page offers “Block A, B and C” at £35, £50 and £70. The block pages offer “Block 1, 2 and 3” at £30–£115. A guest who looks at both sees the site disagree with itself. We have labelled both as samples rather than pick a winner.
Which naming is right — numbers or letters? The real prices from D4 will settle the rest.